Business Support Plans
There’s Peace Of Mind in a 6D Managed Business Support Plan
6D’s Managed IT service is designed to give organisations in Yorkshire all the benefits of an In-house IT department without the traditional associated cost.
A single affordable quarterly fee helps you make smarter use of your IT Budget. Instead of spending money to fix problems, we keeping your systems running at their best, avoiding large spikes in cost whilst also enabling your staff to operate on more productive systems.
Our Managed IT Service Plans give you the stability of having a large and experienced IT support team on hand and can include anything from:
- 24 x 7 Network Monitoring
- Scheduled Maintenance
- IT Support & Service Helpdesk
- SPAM Filtering
- Anti-Virus Software licensing
- Scheduled onsite visits
- Strategic Planning
- Regular Reporting
On-Site Support
We provide superior on-site technical support on a short or long term basis. Since 1997, we have accumulated an invaluable technical knowledge base and have developed industry methodologies and best practices.
Remote Support
We can help with anything from virus/malware removal to installing programs and fixing errors. All work is done in complete confidentiality and the remote connection is done via professional helpdesk software using 256bit SSL encryption.
Emergency Support
This option provides one-off support to businesses on all IT related problems. It is often used by businesses facing an emergency IT situation and need their computer systems to be quickly restored to full working order. Most problems can be fixed within the first hour of a technicians visit.
Service Level Agreements
Designed for companies without dedicated IT departments, our support packages ensure that IT problems are dealt with quickly or averted before they arise so that you can continue to operate at the high standards that your clients expect.
We provide a range of IT support packages tailored to meet the specific requirements of your business. From companies requiring large-scale networking support to one-off emergency visits we will ensure that we meet your business needs.
If you would like to hear further details of the packages listed below or to discuss the possibility of creating a custom support package tailored to your business then feel free to get in touch.
Web Only
Internet based support system with email backup. On-site support is available on a pay-as-you-go basis. Response is guaranteed within 48 hours.
Basic
Our basic support package includes internet based support and adds limited telephone support during working hours. 5 Hours of on/off-site support are included per quarter. Response time is guaranteed at 24 hours.
Intermediate
The intermediate package extends basic support to include 10 hours of on/off-site support per quarter with 24/7 limited telephone support. Response time is guaranteed at 8 hours.
Advanced
The advanced package extends basic support to include 24 hours of on/off-site support per quarter with 24/7 limited telephone support. Response time is guaranteed at 4 hours.
Included in All Service Levels
- Hardware & Software Support
- Network Support
- Remote System/Server Support
- Email/Internet Services Support
- Continuous Remote Server Monitoring
- Loaned Replacement Equipment (Parts and Labour Cost may Apply)
- Limited Application Usage Advice and Training (Additional charges may Apply)
- Backup and Antivirus Alert Response
- Software Updates Response
- Offsite secure data backup management
- Security System Testing
- Procurement Services with Best Price Negotiation
- Limited Consultancy
- No Callout Charges
- Free Domain Name Hosting (Single Domain)